Effective Communication for Preventing and Responding to Oncology Adverse Events

Background

Effective patient-provider communication is essential for high quality healthcare, and involves both preventing lapses in quality from occurring and responding to adverse events and medical errors when they happen. Effective communication with patients is especially challenging in oncology where communication breakdowns lead directly to adverse events or errors, such as when confusing instructions impair patients’ adherence to chemotherapy.

##Specific aims

1. To describe patients’ experiences with communication around adverse events and errors in cancer care.

2. To describe providers' experiences with communication around adverse events and errors in cancer care.

3. To develop practical recommendations, provider training materials and patient informational materials for improving communication around adverse events and errors in cancer care.

4. To disseminate the recommendations and materials (Aim 3) through three health plans.

5. To conduct a preliminary evaluation of the perceived usefulness and impact of the materials.

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